iPresence-AgentGuide
GuideAn AI agent that guides
Guide is an agent that handles guiding work at offices, showrooms and similar sites: attending to visitors, guiding them around the building or exhibits, and calling or connecting staff. Work best done by the agent, Guide handles fully; when a person should be involved, it connects smoothly to one.
- For the visitor
- Guide
- Staff
At every stage, what Guide did can be checked as run data.
Guide features
Features for handing guiding work to the agent, and features for people to direct Guide and see what is happening, in one product.
Customizable screen
Change the guide menu, content and branding for each site. Guide works as that site's own guide, not a generic reception screen.
Instructions with Action Panel
Staff on site or remotely can tell Guide what to do next from Action Panel. People who see the situation can take control instead of leaving everything to autonomous behavior.
Switch to telepresence
When a person should attend directly, Guide switches to telepresence and a remote staff member attends through Guide's body.
Run data
Check what guidance Guide gave and how it operated as data, so you can see what was done after handing over the work.
Unstaffed guiding without lowering service quality
The last barrier to unstaffed guiding is service quality. If the quality of attention drops, going unstaffed just makes the customer experience worse. Guide is designed so the agent and people share guiding work as one experience, through staff instructions (Action Panel), direct attention by people (telepresence) and shared run data.
Staff no longer need to stay at the desk and can focus on their own work. Where guidance is mostly routine, unstaffed reception becomes a realistic option, and when a moment needs a person, a person reliably appears.
Forms: a body that fits the site
temi V3
Autonomous robotFor guidance on the move, such as leading visitors.
kubi 2.0
Desktop devicePlaced at a reception counter or in a showroom to attend to visitors.
kubi 2.0 User GuideScreen / Web
No physical bodyGuides on screen where no physical body is needed.
In every form, the work is the same: guiding.
Talk to us about Guide
Ask us about your site's guiding work and the form that fits it. iPresence supports the initial setup.