Warranty period
The kubi 2.0 warranty period is 1 year. See the documents you received at purchase for the warranty terms. The iPad is not covered by the kubi 2.0 warranty.
What to check first
The cause may be a setting or connection rather than a fault. Before contacting us, check the following.
- The color and pattern of the status lamp (lamp reference). Solid red means a charging error; slow-blinking red means a motor error.
- Device troubleshooting (Setup and basic operation)
- App troubleshooting (Robot-Stand Connect)
Contact details
Phone (Japan)+81 50-3138-4828
Hours (JST)
10:00–17:00, except weekends, Japanese public holidays, the summer holiday period and Dec 29–Jan 3
iPresence Co., Ltd. Kobe Fashion Mart, 6-9 Koyocho-naka, Higashinada-ku, Kobe, Hyogo, Japan
What to tell us
- When and where you bought kubi 2.0
- The problem, and when and how it happened
- The color and pattern of the status lamp
- Your iPad model and the app you use
- If possible, photos or a video showing the problem